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INNSOMNIA akasaka|FAQ

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INNSOMNIA akasaka|FAQ

FAQ

  • Q.

    Can I leave my luggage at the hotel before check-in time?

    A.

    Yes, luggage may be left at the reception on the 1st floor.
    Additionally, guests can leave their luggage after they check out as well.
    Please speak with the staff at the reception.

  • Q.

    Do your rooms have shampoo and conditioner?

    A.

    Yes, all rooms have shampoo, conditioner, and body soap.
    We also offer other toiletries (toothbrushes, razors, and hair brushes).

  • Q.

    Can I extend my checkout time?

    A.

    We can offer a late checkout, depending on availability.
    Please contact the front desk.

  • Q.

    Smoking Regulations

    A.

    This hotel is a non-smoking hotel.

  • Q.

    Can I send a package to the hotel?

    A.

    If you send it in advance, the package will be handed to you upon arrival.
    If you send us your luggage, please use the below address.
    (We do not accept packages/luggage sent by cash on delivery)

    2-14-14 Akasaka, Minato-ku, Tokyo 107-0052

    INNSOMNIA akasaka
    * Please do not send packages/luggage before booking your stay.

  • Q.

    Can I rent a crib?

    A.

    Yes, we have a limited number of cribs available.
    If you are in need of one, please let us know in advance.

  • Q.

    Will there be an additional charge if my child stays with me in the same room?

    A.

    No, there will be no additional charge.

  • Q.

    Does your hotel allow pets?

    A.

    Unfortunately, we do not allow pets.

  • Q.

    When is there a cancellation fee?

    A.

    Our cancellation policy is as follows:

    (Up to 14 persons)
    No Show: 100% Day of Arrival: 80% One Day Prior to Arrival: 20% Nine Days Prior to Arrival: None
    (More than 15 persons)
    No Show: 100% Day of Arrival: 80% One Day Prior to Arrival: 20% Nine Days Prior to Arrival: 10%

  • Q.

    Do you have room service?

    A.

    Unfortunately, we do not offer room service. Please feel free to dine at our café,
    “Unir Akasaka”, on the 1st floor.